Adobe reader installer blank window

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    • Acrobat Pro DC Installer is a white screen
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    Acrobat Pro DC Installer is a white screen Community Beginner ,

    /t5/acrobat-discussions/acrobat-pro-dc-installer-is-a-white-screen/td-p/9283928 Aug 07, 2017 Aug 07, 2017

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    I purchased an Acrobat Pro DC prepaid annual description and when the transaction was complete, I opened the download for the installer. I got through the security prompts and signed in to my cloud account as required. The window stayed open but now is just a blank screen; no "spinning" or anything, just white. I restarted my computer with no luck. I can't find what I'm looking for in any of the troubleshooting guides. Has anyone else experienced this? Thanks!

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    1 Correct answer

    Adobe Employee , Aug 08, 2017 Aug 08, 2017 Meenakshi Negi • Adobe Employee , Aug 08, 2017 Aug 08, 2017

    Please relaunch the application before installing the application.

    Check if this helps.

    If you still experience the issue, please let us know the OS version on your system?

    What are the exact steps you do to install the application?

    Let us know if you have any questions or need any help.