Changing to Favorites causes issue

When I change my channel guide to only show favorites, changing channels goes from a few seconds to 10-15 seconds. Just to change the channel. This is repeatable. Any work-around? Any way to report this to the app developers?

Answers

Hi @EdIgoe, welcome to our community! What device are you using the Spectrum TV app on? Have you tried other devices and are they having the same issue? Have you tried rebooting the modem/router and the device?

I'm using this on a Roku Television made by Hisense (Yeah, I know, cheap brand). I have checked the remote's batteries, re-booted the TV, Rebooted the modem and router, checked the TV and app for updates, and re-installed it. If I switch back to "All Channels" instead of "Favorites" the problem disappears, that's why I suspect the app rather than the TV.

Will you please try rebooting your internet modem and router? If the issue persists try a different device or a computer at watch.spectrum.net.

Ok, I've done all that. See my previous response. I guess you're not understanding the nature of the problem. On the TV you can open the guide by hitting the right arrow on the remote. The default setting once you open it is "All Channels." You have the option of setting certain channels as "Favorites" which I have done, to eliminate, for example, the Spanish language channels and the duplicates. Now, back on the guide, you also have the option of only showing those "Favorites" by long-holding the center "OK" button on the remote, and selecting "Filter By" -> "Favorites." In this way, you no longer see the undesired stations. When I have the guide set for "Favorites" I have the 10-15 second delay in changing stations. When I have the guide set for "All Channels" I have little or no delay changing stations. This ONLY happens when using the app, not while using the cable box. I only have one TV capable of running the app, so I cannot test it elsewhere. This feature is not available on watch.spectrum.net.

I was able to locate your account using your community registration and your modem is still showing an uptime of 19 days, and your Roku is showing severe connection issue. You might have unplugged it too quickly. Please try rebooting the modem again by disconnecting the power cord for 30 seconds before plugging it back in. Wait for the online light on the modem to come on, and then reboot the router the same way. Allow a few minutes for them to finish rebooting before testing the app. If the issue persists, please check if other filters are having the issue. You can also test the filters at watch.spectrum.net though yes favorites is only available on the guide there. If you have an Android or Apple phone, or an Xbox one, you could also try the app on those. Make sure you are testing close to the router to ensure a strong WiFi signal.